Legal & Platform Rules
These Terms and Conditions govern your use of the goal11 platform, including all sports betting, gaming, rewards, and account-related features. By registering an account or accessing any part of the platform, you confirm that you have read, understood, and agreed to these terms in full. Please read them carefully before you begin. If you have any questions, visit the FAQ page for additional guidance.
You must be at least 21 years of age to register and use the goal11 platform, in accordance with Philippine gaming regulations. By creating an account, you confirm that you meet this age requirement and that all information you provide during registration is accurate and up to date. Only one account per person is permitted — operating multiple accounts is a violation of these terms and may result in permanent account suspension. You are solely responsible for keeping your login credentials secure and for all activity that occurs under your account. If you suspect unauthorised access to your account, contact our support team immediately via the email listed in the footer.
goal11 reserves the right to request identity verification documents at any stage, including during registration, before processing a withdrawal, or following unusual account activity. Failure to provide requested documentation within the stated timeframe may result in account restrictions. Account registration is currently available to eligible residents of the Philippines only.
goal11 supports deposits and withdrawals via GCash and Maya. All transactions are processed in Philippine Pesos (PHP). Deposits are typically credited to your account immediately upon confirmation from the payment provider. Minimum and maximum transaction limits apply and may be updated from time to time — current limits are displayed on the deposit and withdrawal screens within your account dashboard.
Withdrawals are processed to the same payment method used for the original deposit wherever possible. Withdrawal requests are subject to verification checks before funds are released. goal11 does not charge processing fees on standard deposits orwithdrawals, though your payment provider may apply their own fees independently. Any funds deposited into your goal11 account must be used for legitimate entertainment purposes on the platform and must not originate from unlawful sources. goal11 reserves the right to place temporary holds on withdrawal requests pending account verification or investigation of suspicious activity.
goal11 offers a loyalty rewards programme and may from time to time make bonuses or promotional offers available to eligible members. Each bonus or promotion is subject to its own specific terms, including wagering requirements, eligible games or markets, time limits, and minimum deposit thresholds. These specific terms are communicated at the point the offer is made and must be read carefully before you opt in.
Bonuses may not be withdrawn as cash until the applicable wagering requirements have been fully met. goal11 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Attempting to abuse bonuses, exploit promotions through multiple accounts, or engage in any form of bonus fraud will result in immediate forfeiture of the bonus and may lead to account suspension. Rewards points accumulated through the loyalty programme are non-transferable and hold no cash value outside of redemption through the rewards system. Visit the Rewards page for current programme details.
All bets placed on the goal11 platform are subject to the specific rules applicable to the relevant sport, market, or game type. Bets are accepted at the platform's discretion, and goal11 reserves the right to limit, refuse, or void any bet where there is evidence of technical errors, market manipulation, or where odds were clearly published in error. In such cases, affected bets will be voided and stakes returned to the member's account balance.
Live in-play betting is available on selected markets and is subject to real-time odds changes. Once a bet is confirmed and accepted, it cannot be cancelled by the member. Results are determined based on official results from the relevant governing body or league. In the event of a dispute regarding a result or settlement, the platform's decision — made in good faith using available official data — is final. For a full overview of available markets and supported leagues, visit the Sports page.
goal11 is committed to providing a safe and responsible gaming environment for all members in the Philippines. Members may set deposit limits, loss limits, session time reminders, or request temporary or permanent self-exclusion at any time via the account dashboard. These tools are available without requiring contact with support and are designed to give members direct control over their activity on the platform.
If a member requests self-exclusion, the platform will take reasonable steps to enforce the exclusion across all product categories. Self-exclusion requests cannot be reversed during the stated exclusion period. Members who feel they may have a problem with gambling are encouraged to make use of these tools and to seek external support if needed. Full details of all responsible gaming tools and external support links are available on the Responsible Gaming page.
The collection and use of your personal data is governed by the goal11 Privacy Policy, which forms part of your agreement with the platform. By registering an account, you consent to the collection, processing, and storage of your personal information as described in that document. Your data will not be sold to third parties and will only be shared where required by law or for the purpose of processing payments and verifying identity.
You are responsible for maintaining the confidentiality of your account password and must not share your login credentials with any other person. goal11 will never ask for your password via email, live chat, or phone. If you believe your account has been accessed without your authorisation, you must notify support immediately and change your password. The platform uses industry-standard encryption to protect data in transit and at rest, but no system is completely immune to risk, and members are encouraged to use strong, unique passwords. For full details, refer to the Privacy Policy page.
Members are prohibited from engaging in any activity that is fraudulent, deceptive, or harmful to the integrity of the platform or other members. This includes but is not limited to: using automated software or bots to interact with the platform, colluding with other members to manipulate outcomes, providing false information during registration or verification, and attempting to exploit technical vulnerabilities in the platform's systems.
goal11 reserves the right to suspend or permanently close any account found to be in breach of these terms, with or without prior notice. In cases of confirmed fraud or serious breach, any funds held in the account at the time of closure may be withheld pending investigation. Members whose accounts have been closed for breach of terms are not permitted to re-register. All enforcement decisions are made in good faith and are final once confirmed following an internal review process.
goal11 may update these Terms and Conditions from time to time to reflect changes in regulation, platform features, or operational requirements. When material changes are made, members will be notified via the platform or by email to the address registered on their account. Continued use of the platform after notification of updated terms constitutes acceptance of those changes.
It is your responsibility to check this page periodically to stay informed of any updates. The effective date at the top of this page reflects when the current version was last updated. If you do not agree to any updated terms, you should discontinue use of the platform and may request account closure by contacting support. All previous versions of these terms are superseded by the most recent published version.
Quick Answers
A few of the questions Filipino members ask most often when reviewing the platform rules.
You must be at least 21 years old to register and use the goal11 platform, in line with Philippine gaming regulations. During registration and identity verification, you may be asked to provide documents confirming your date of birth. Accounts found to belong to individuals under the required age will be closed immediately and any associated funds will be handled in accordance with applicable regulations. If you are unsure whether you are eligible, check the FAQ page for more detail.
No — only one account per person is permitted. Operating multiple accounts is a violation of these Terms and Conditions and may result in the permanent suspension of all associated accounts. If you have accidentally created a duplicate account or believe there is an error on your account, contact support using the email address listed in the footer of this page so the situation can be resolved quickly and fairly.
Responsible gaming tools including deposit limits, session reminders, and self-exclusion options are accessible directly from your account dashboard after logging in. You do not need to contact support to activate these tools — they are available to every registered member at any time. If you need further guidance on using these features or want information about external support organisations available in the Philippines, visit the Responsible Gaming page.
Yes — when material changes are made to these terms, goal11 will notify registered members via the platform or by email to the address on file. It is your responsibility to read any update notification and to review the revised terms. Continuing to use the platform after a notification has been sent will be treated as acceptance of the updated terms. You can also check this page directly at any time to see the current effective version.
Register today and explore live sports betting, casino-style gaming, and a loyalty rewards programme built specifically for Filipino players — all from your smartphone using GCash or Maya.