goal11 Privacy Policy

When you register on goal11, we collect your full name, date of birth, email address, mobile number, and the payment account details you use for deposits and withdrawals via GCash or Maya. We also collect account activity data including betting history, login times, device type, and IP address to ensure platform security and comply with regulatory requirements. During identity verification, you may be asked to submit a government-issued ID, which is processed securely and stored only for as long as required by law.

Technical data such as browser type, operating system, and session duration is collected automatically to improve platform performance and detect unusual activity. We do not collect sensitive personal information beyond what is strictly necessary for account operation, verification, and responsible gaming compliance.

Your personal data is used to create and manage your account, process deposits and withdrawals, verify your identity, and ensure you meet the platform's age and eligibility requirements. We also use your data to deliver customer support, send account-related notifications, and apply responsible gaming tools such as limit settings and self-exclusion where applicable. Platform usage data helps us improve features, resolve technical issues, and detect fraudulent or suspicious behaviour.

We may use your contact details to notify you of important policy updates or account-related changes. We will not use your data for unsolicited marketing without your consent, and you may opt out of any optional communications at any time through your account settings.

goal11 does not sell your personal information to third parties under any circumstances. We may share your data with payment processors such as GCash and Maya solely for the purpose of completing your transactions, and with identity verification service providers to fulfil our legal obligations. In some cases, we may be required to share information with Philippine regulatory authorities, law enforcement agencies, or financial intelligence units as required by applicable law.

Any third-party service provider we work with is contractually bound to handle your data securely and to use it only for the specific purpose for which it was shared. We conduct periodic reviews of our data-sharing arrangements to ensure ongoing compliance and to protect your privacy.

Under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access your personal data held by the platform, and the right to correct any inaccurate information in your account. You also have the right to object to certain types of data processing and, in applicable circumstances, the right to erasure of your personal data from our systems.

To exercise any of these rights, contact our support team using the email address listed in the footer of this page. We will respond to all data subject requests within a reasonable timeframe and in accordance with our obligations under Philippine law. We take these rights seriously and have internal processes in place to handle your requests fairly and efficiently.

We retain your personal data for as long as your account remains active and for a defined period thereafter as required by Philippine gaming regulations and financial compliance rules. Once the retention period has elapsed and no legal obligation requires us to hold the data, it is securely deleted or anonymised. Our platform uses industry-standard encryption to protect your data both in transit and at rest.

Access to your personal data within the organisation is limited to staff who need it to perform their role, and all staff with access are trained on data protection obligations. We conduct regular security reviews and promptly address any identified vulnerabilities to maintain the integrity of your information at all times.

This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable laws. When significant changes are made, we will notify registered members via the platform or by email to the address on their account. The effective date shown at the top of this page reflects when the current version was last published.

If you have questions about this Privacy Policy or wish to raise a concern about how your data is handled, please contact our support team at the email address shown in the footer below. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. We are committed to resolving any concerns promptly and transparently. For broader legal information, see our Terms and Conditions.